Patient Assessment and Triage:

• Conduct initial assessments, including vital signs, medical history, and presenting symptoms.
• Perform triage based on the severity of the condition to determine the urgency of care, ensuring the most critical patients are prioritized.
• Document all patient information accurately in the electronic health record (EHR) system, including assessments, diagnoses, treatments, and responses to care.

Provide Treatment and Care:

• Administer medications as prescribed, including pain management, antibiotics, and other treatments.
• Assist with minor medical procedures such as wound care, suturing, splinting, or minor surgical interventions under the guidance of a physician.
• Perform diagnostic tests, such as blood draws, EKGs, and urinalysis, and interpret results.
• Monitor patients for changes in condition and respond to emergencies or complications, including managing shock, respiratory distress, or allergic reactions.

Patient Education:

• Provide education to patients and families on injury or illness management, medication use, home care, and preventive measures.
• Explain discharge instructions clearly, ensuring that patients understand follow-up care, medication regimens, and when to seek further medical attention.
• Teach patients about lifestyle changes, including diet, exercise, and stress management, that may aid in preventing future health issues.

Collaboration with Healthcare Team:

• Work closely with physicians, physician assistants, nurse practitioners, and other healthcare professionals to provide coordinated care.
• Assist in the development and execution of care plans for patients, ensuring appropriate treatments and follow-up.
• Communicate with patients, families, and team members to provide updates on patient conditions and treatment progress.

Emergency and Crisis Management:

• Recognize and respond to medical emergencies, such as chest pain, asthma attacks, allergic reactions, or trauma.
• Provide life-saving interventions as needed, including CPR, wound management, and stabilization of patients in critical conditions.
• Prepare for and respond to a variety of urgent care situations, including traumatic injuries, infections, and exacerbations of chronic conditions.

Infection Control and Safety:

• Adhere to strict infection control protocols, including the proper handling of infectious materials, PPE usage, and sterilization procedures.
• Ensure that the urgent care setting is safe and well-organized, reducing the risk of accidents or infections.
• Monitor for and report any issues related to patient safety, including medication errors or potential safety hazards in the facility.

Documentation and Record-Keeping:

• Ensure all patient interactions, treatments, and assessments are accurately documented in the EHR system.
• Maintain accurate records of patient progress, test results, and changes in condition to ensure continuity of care.
• Comply with healthcare regulations and privacy laws (e.g., HIPAA) regarding patient information and confidentiality.

Administrative Duties:

• Assist with administrative tasks such as scheduling follow-up appointments, arranging referrals, and ensuring insurance documentation is complete.
• Coordinate with pharmacies, specialists, or other providers to ensure timely and appropriate patient care.
• Help ensure the smooth operation of the urgent care center, including maintaining inventory, restocking supplies, and ensuring that all medical equipment is functioning properly.