Registered Nurse (RN) - Director of Nursing
Healthcare Support Permanent Placement
White Plains, NY
5x8 hrs

The Clinical Service Director, under the direction of the VP of Clinical Services, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the CSD serves as the Director of Patient Services (DPS) for the LHCSA and coordinates the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all Managers to ensure all metrics logs are complete and provide support and assistance as required.

IDT
-    Takes initiative, is resourceful, proactive, creative, innovative, and independent.
-    Oversees, coordinates, and provides support to site-based Managers and clinical staff, including, but not limited to, the DTC and GCC, rehab department, nutritional services, social workers, and home services management.
-    Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.
-    Reviews and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
-    Provides oversight of the provision of services that impact participants’ care.
-    Implement in-service training and management directives to support the development and advancement of team members.
-    Collects data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.
-    Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
-    Serves as LHCSA DPS and Nursing Director for D&TC.
-    Supervises DTC RN.
-    Serves as administrative on-call during non-operational hours of the physical sites.
-    Implement in-service training and management directives to support the development and advancement of team members.
-    Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.
-    Enrolls/dis-enrolls participants in the HCS System as applicable.
-    Monitor and eliminate voluntary disenrollment.
-    Only acts within the scope of the individual’s authority to practice.
-    Meets a standardized set of competencies for the specific position description established by the PACE organization before working independently.

Quality
-    Ensure all perspective disenrollment is managed and interventions created when applicable and are established to prevent the participant from disenrolling.
-    Ensures all documentation for all participants is complete and accurate, including but not limited to enrollment, disenrollment, electronic/paper medical records, and any other clinical documentation.
-    Ensures all incidents are investigated and addressed accordingly. Ensure that the Level 2 investigation is completed in a timely manner according to regulations.
-    Investigates and assists in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to resolve the source of the problem(s).
-    Review participants’ charts for quality and address any deficiencies.
-    Participate in special projects and assignments as required.  

Managerial Standards
-    Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization’s policies and procedures.
-    Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.   
-    Holds staff accountable for their individual performance.
-    Follows the organization’s policies regarding disciplinary action. Engages Human Resources as needed for guidance on disciplinary actions and terminations.
-    Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
-    Investigate and resolve employee grievances and complaints. Engages with Human Resources as appropriate.
-    Participates in the annual budgeting process for the department; manages departmental budget; approves departmental expenditures.