Registered Nurse (RN) - Case Management
North Mississippi Health Services
Tupelo, MS

**Coordinates:**

* Effectively and efficently coordinates care to patients by comitoring and evaluating interdisciplinary care

**Orients/Educates:**

* Orients and educates patients/family members/vistors to the Emergency Room, policies, and procedures.

**Customer Service/Customer Relations:**

* Greeets individuals in a positive and caring manner
* Effectively and efficiently relay the needs and concerns of patient's famiy members/vistors to staff.
* Provides emotional support to family members as needed
* Receives requists and provides information to patient/family member as requested
* Assists in the resolutions of patient/family member issues/problems

**Communication:**

* Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.

**Liaison:**

* Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction

**Inventory:**

* Assesses and maintains waiting room supplies in a cost-effective manner
* Complies with budgetary guidelines

**Regulation**:

* Adheres to NMHS/NMMC Policies/Procedures/Guidelines
* Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues

**Job Knowledge**
 

* High School Diploma or equivalent, required; Associates Degree, preferred
* Minimum of 2 years experience in a clinical setting; required
* Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required
* Demonstrated decision-making and problem-solving skills; required
* Excellent organizational and communication (written and verbal) skills;  required
* Excellent human relations skills; required
* Excellent interpersonal skills; requiredWorking knowledge of the development of adolescent, pediatric, adult, and geriatric patients; required