Registered Nurse (RN) - PCU - Progressive Care Unit
North Mississippi Health Services
Tupelo, MS

**Customer Service**:

* Greets patients in a positive, helpful, and courteous manner
* Answers and directs calls to appropriate personnel; takes messages as needed
* Directs visitors and physician office patients to correct locations
* Assists patients with questions about Patient Portal
* Ensures waiting area and front desk are organized and presentable
* Obtain demographic and insurance information in a timely and professional manner

**Admission**:

* Verifies/updates personal information, demographic information, assists with appointment information upon request.
* Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
* Obtains and scans insurance card(s) into applicable database
* Verifies insurance eligibility/benefits information and updates in Registration systems.
* Collects and witnesses required signatures on patient paperwork
* Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
* Prints and applies armbands to patients (if applicable)
* Escorts patients or arranges for transport to assigned room or service area

**Discharge**:

* Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
* Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
* Collects/posts payment on account (if necessary) and provides receipt for payments

**Reporting/Recordkeeping**:

* Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
* Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
* Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
* Prepares and documents deposits

**Bill Edit Review:**

* Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
* Resolve all billing edits

**Supplies:**

* Properly maintains up-to-date office supplies and stock

**Regulation**:

* Adheres to NMHS/NMMC Policies/Procedures/Guidelines
* Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes

**Requirements:** 

* High School Diploma or equivalent; preferred Associates Degree in Business or related field
* Minimum of 2 years’ of clerical and collection experience in a healthcare environment; preferred
* Strong organizational, customer service and communication (written and verbal) skills; required
* Strong mathematical skills and problem solving abilities; required
* Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
* Strong interpersonal skills; required
* Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required