Registered Nurse (RN) - Med Surg
Floyd Medical Center
Rome, GA

Overview

The Registered Nurse (RN) is responsible for implementing the nursing process based on knowledge and experience in providing care for patients.  The functions of a Registered Nurse are to collect patient health data, analyze the data, identify expected outcomes individualized to the patient, develop a plan of care that prescribes interventions to attain the expected outcomes, implement the interventions identified in the plan of care, and evaluate the patients progress toward attainment of the outcomes, especially as related to discharge planning and education. Effectively interacts with the family and other interdisciplinary team members to maximize efforts and resources needed to ensure quality patient care based on established clinical nursing practice standards. Works cooperatively with the medical staff and other hospital personnel who support the plan of care for addressing the multi-cultural and age appropriate care of adolescent, adult and geriatric patients. The Registered Nurse addresses the patient/family biological, emotional, developmental, psychosocial and educational needs while serving as a clinical resource to physicians, other personnel and management. Supports the organizational vision and mission. A professional nurse can independently perform job functions, contribute to the provision of quality nursing care through performance improvement activities, and is responsible for self-development.  A RN will float to work on other units in the organization, as needed. 

A. Education
    1. Graduate from an accredited School of Registered Professional Nurses
    2. BCLS certification required 

B. Experience
    1. ACLS certification encouraged
    2. Certification in related specialty encouraged

C. Licensure/Certification
    1. Current registration to practice as a Registered Nurse in the state of Georgia

D. Interpersonal requirements
    1. Possesses strong verbal and written communication skills, has a commitment to

        customer service.
    2. Communicates effectively with all applicable customers and age groups.
    3. Ability to identify problem situations and implement actions of improvement
    4. Develop and maintain professional working relationship with physicians and co-workers

III.        JOB RELATIONSHIPS:

IV.         OSHA CLASSIFICATION:  I

V.         ENVIRONMENTAL AND JOB HAZARDS:

Frequent exposure to communicable disease, toxic substances, ionizing radiation medicinal preparations and other conditions common to a hospital environment

VI.        TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time.  Occasionally lifts and carries items weighing up to 50 pounds.  Requites corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours.  Requires some exposure to communicable diseases or body fluids.

VII.       ORGANIZATION WIDE SERVICE STANDARDS:

Dignity: We maintain personal dignity in every aspect of care and service. We protect the privacy of our customers and each other.

• Shares customer information in private only with those who need to know
• Conducts personal conversations so customers are unable to overhear
• Protects privacy, modesty, and dignity of customers
• Knocks and listens for permission to enter before opening any closed door

Attitude: We maintain a friendly and encouraging environment by smiling, speaking positively and upholding our brand standards to ensure we are consistently going Well Beyond Expectations.

• Demonstrates friendliness and courtesy by smiling and speaking when passing through facilities
• Words and actions used positively support Floyd at all times
• Embraces the brand promise to consistently provide service and resources that are Well Beyond Expectations, including the presentation and use of the Floyd logo and other brand elements

Nurture: We are a team, and we work together as a team. We provide assistance without removing responsibility and identify for opportunities for improvement. We reward and recognize excellence and we demonstrate care and concern.

• Demonstrates teamwork by working together with all staff members to take care of customers
• Takes the initiative to assist co-workers with tasks, needs, or other projects
• Recognizes the efforts of coworkers by giving encouragement and praise 
• Demonstrates concern for emotional and spiritual needs of customers and coworkers
• Identifies opportunities for the team to improve quality of services, reduce waste, and/or improve customer satisfaction

Communication:  We believe communication is a key component to care. We follow the AIDETSM  conversation framework in customer encounters. We listen carefully, use Words that Work, encourage our customers to Speak Up and interact in a professional and friendly manner.

• Acknowledges customers by name, makes eye contact, and asks “How may I help you?”
• Introduces and gives summary of professional certification, and experience
• Manages customers’ expectation for duration of their encounter/experience
• Explains step by step what will happen, answers questions, and leaves contact information
• Thanks the customer for choosing Floyd
• Provides positive and active communication about customers to co-workers
• Practices active listening to the customer, repeating back what they said and answering questions to be sure they were understood
• Uses Words that Work in customer interactions
• Encourages customers to speak up with questions or concerns
• Answers phone in a friendly tone with name, department and “how may I help you.” Asks permission to place caller on hold and transfers calls appropriately. 

Environment: We promote a healing environment that is clean, organized, uncluttered, quiet and in good repair.

• Helps to keep all areas of the facility clean, organized, and uncluttered
• promotes the healing environment by keeping voices low and minimizing environmental noise in the facility (carts, doors, pages)
• Takes immediate action to correct facility problems
• Picks up litter while passing through the facility

Responsiveness: We escort our customers, promptly address concerns, keep our customers informed and use Service Recovery to correct dissatisfaction.

• Personally escorts customers to the location they need
• Utilizes appropriate Service Recovery techniques to correct the customer dissatisfaction
• Promptly and appropriately addresses patient/family concerns and complaints 
• Keeps customers informed about the time they can expect service and proactively communicates any delays

VIII.       STANDARDS OF PERFORMANCE: ROLE SPECIFIC

B.  Essential Patient Care Responsibilities / Functions Include But Not Limited To: