Clinical Lab Assistant
Massachusetts General Hospital
Boston, MA
5x8 hrs, Days

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. When determining base pay, we take a comprehensive approach that considers your skills, relevant experience, education, certifications, and other critical factors. The pay information provided offers an estimate based on the minimum job qualifications, but it does not encompass all the elements that contribute to your total compensation package.

- High School Diploma or equivalent. - Previous laboratory, medical terminology, healthcare and/or customer service experience preferred. - Experience with computers, including Microsoft Windows software. General - Follows all safety (including infection control and hazardous material) policies and procedures. Notifies supervisor of unsafe conditions. - Provide compassionate and professional care to all patients using reasonable and prudent judgment - Interact with co-workers, management, and vendors in a professional manner. - Attend all annually required safety and infection control education and competency activities - Respect department and MGH property. Maintain neat and orderly work area. - Secure all areas and equipment such as transport coolers, supplies and PHI (Protected Health Information) when not in use. Activate lock on computer workstations when not in use or leaving work location. - Adhere to all security policies and procedures - Adhere to all HIPAA and other privacy requirements and regulations. - Follow all established and approved policies and procedures for assigned work area. - Communicate and inform unit management of all deviations from acceptable practice, policy and procedure and always exercise reasonable and prudent judgment. All CLA 2 will satisfy all three areas of CLA 1 1. G reeter. 2. I nventory Management and control 3. S pecimen Transport, specimen receipt and batching PLUS 0. P atient Registration (EPIC) Specimen Collection Front end office. 1. N onblood collection or covid operations PATIENT REGISTRATION/SPECIMEN COLLECTION CENTER FRONT OFFICE (see more details for registration in polcies and procedures) - Greet patient and ask for identification or summon patient by waiting number. - If used, check paper requisitions for two patient identifiers - Register patients in current processing system (EPIC) - Check all parts of order for accuracy and completeness. - Refer issues to coordination or management (such as missing or incorrect orders) - Create face sheet and print ADT label, attach to face sheet along with priority label is applicable. - Print and attach paper requisitions and forms to face sheet ifapplicable. - Print/reprint labels as necessary. - Place face sheets in holding queue according to prioritization guidelines. - Provide instructions to patients as needed to resolve problems with registration - Assist staff and coordinators with front desk issues. - Answer telephones - Check FAX machine and remove orders. Distribute FAX items to appropriate party. NON-BLOOD COLLECTION AND SPECIMEN RECEIP T. - Assist patients with non-blood collection supplies - Assist patients with the collection of urine - ID, label and move specimens to batching and processing pickup area. - Assist with take home supplies. Insure adequate instruction and paperwork accompanies patient - May collect non-blood specimens such as oral toxicology fluid collections. Greeter and Patient Escort - Greet and receive patients. Assign number for queue - Prepare paperwork and number systems. - Hand patient blank Face sheet and offer seat. - Redirect patients as needed to other areas. - Escort patients needing assistance to Room 237 - Monitor waiting room for patient issues, patients showing signs of distress and other issues that must be brought to management attention. - Monitor wait time and maintain communication with front desk. Post wait time at door based on information from desk. - Monitor room for cleanliness. Inventory Management - Maintains stock room and rotates supplies per the needs of all work areas within the department. - Breaks down pallets in a timely manner and moves newly delivered stock to storage areas or work areas as appropriate. - Disposes of trash from supply orders. - May assist with the redirection of supplies from other units during times of shortage or backorder. - Moves stock to specimen collection areas and insures adequate stock and distribution to all work areas in LS S. - If trained, may assist with ordering supplies - Troubleshoot stock issues as required or directed. - Maintains all areas per mandatory safety codes (including infection control and hazardous material) policies and procedures. Notifies supervisor of unsafe conditions. Successfully participates in safety education and competency activities. - May assist with minor repairs of equipment or move equipment to shops for repair. Specimen Transport . - Acquire and maintains knowledge of related topics to include, but not be limited to, infection control, disposal of contaminated materials, proper handling of paperwork, interpersonal skills, communications, and dealing with difficult situations. - Transport specimens from pickup locations per established routes and procedures. - If requested and if trained, pickup specimens from inpatient units during hospital emergency and/or downtime situations including blood bank pickup and delivery of assets. - Maintain transport cart, coolers and other equipment associated with transport. - Deliver specimens promptly to correct testing location. - Respond to pages. - Scan, Log and record transport activity accurately per procedures for various routes - Inspect transport devices at start and end of shift for left over specimens. Notify unit management and deliver. - Turn in scanner at end of shift to coordination or designated location for drop off. - Bring issues of concern to LSS management in a timely manner. - At start of shift prepare pick up boxes at each location and remove closing sign. - At end of service day, during last check round close each unit by collecting any remaining specimens, turn over pick up box and place closing sign over box. Scan and close unit. - Understand rack codes and organization - Complete batch formation - Demonstrate understanding of SMART program - Scan labels and understand how to navigate through batching program in SMAR T. - Create batch. - Delete CID if necessary - Use print functions to print and preview batch - If directed transport specimens to correct location including following all special procedures such as live transfer to employees at testing location. - Place in binder or file as directed. - Clean and disinfect area as required Covid operations - Greet patients per procedure, Issue mask, provide information on policies and procedures and issue paperwork with parking pass if necessary. - Provide all tasks at covid unit including greeter, registration, processing, swabbing/collection and cleaning. - Be able to collect all three covid samples, nasopharyngeal, dry anterior nares and wet anterior nares. - Register and release covid tests on Epic - Ensure understanding of all labels and codes for testing - Assemble all equipment according to the processing procedure task. - Understand differences between each type of covid swab. - Maintain proper N95 fitting and use appropriate mask. Notify management if physical changes occur that require a refit. - Use approved cleaning techniques for all equipment. - Properly package and prepare samples for transport

Recruiter: Traini, Samah