Phlebotomist
Brigham and Women's Faulkner Hospital
Boston, MA
5x8 hrs, Evenings

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. When determining base pay, we take a comprehensive approach that considers your skills, relevant experience, education, certifications, and other critical factors. The pay information provided offers an estimate based on the minimum job qualifications, but it does not encompass all the elements that contribute to your total compensation package.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Performs all functions of phlebotomist, including the more difficult cases. Troubleshoots problems and follow up as appropriate. Works independently and is able to direct a team of phlebotomists. Assists supervisor and manager with duties such as scheduling, orientation, training and competency assessment. Assists supervisor with administrative tasks as directed. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Provides oversight in the absence of the supervisor on weekends and holidays a. Makes changes in the schedule as necessary. b. Provides adequate coverage/including offsite. c. Uses sound judgment in handling problems. Notifies supervisor or manager as appropriate. 2. Assists the supervisor in the orientation and training of new employees; making certain that all orientation and competency paperwork is complete and accurate. Assists with annual competency assessment and documentation. Assists with performance evaluations as appropriate. 3. Performs all duties and responsibilities of a phlebotomist. Performs venipunctures on difficult patients when phlebotomists are not able to obtain samples. a. Identifies the patient according to department policies and procedures. b. Collects appropriate vacutainer tubes and maintains stability as necessary. c. Properly retrieves electronic orders from Collection Manager and Epic as necessary. d. Follows all directions applicable to research protocols. e. Uses proper phlebotomy technique and isolation procedures as required. f. Communicates necessary information concerning patients and patient specimens to appropriate person in a timely manner. g. Follows all Infection Control guidelines. 4. Demonstrates the skills and competence necessary to perform EKGs. a. Identifies the patient according to department policies and procedures. b. Properly attaches the leads to the patient. c. Accurately enters the patient’s information into the machine. d. Performs theEKG and transmits the results. e. Demonstrates respect of the patient and their privacy at all times. 5. Performs routine, STAT and timed heel sticks on babies, inpatient and outpatient. a. Understands the potential risks involved with obtaining specimens from neonates. b. Uses proper phlebotomy and isolation techniques for neonates. c. Identifies the patient according to department policies and procedures. d. Checks collection site prior to leaving the patient. 6. Serves as a resource for the phlebotomy and Lab Control staff. 7. Responsible for ensuring efficient phlebotomy services in the designated area of responsibility. a. Ensures all phlebotomists have documented competency for all tasks and duties as appropriate. b. Arranges breaks to minimize patient wait time. Immediately notifies supervisor or manager of any delays. c. Monitors and facilitates efficient workflow. Immediately notifies supervisor or manager of issues. d. Assists with incident reports as directed by the supervisor. e. Serves as the liaison between phlebotomy and other areas to resolve issues. f. Ensures that staff members demonstrate good customer service skills; reports all issues to the supervisor. g. Ensures that phlebotomists take their schedule breaks. Monitors they take their breaks on time and returning from breaks on time. 8. Responsible for maintaining the condition, supplies and documentation in designated area of responsibility. a. Maintains a safe environment at all times. Immediately notifies supervisor or manager of patient safety issues. b. Maintains lab requisitions in a neat and orderly manner for area of responsibility. Transfers requisitions to Lab Control for off-site storage at the end of each month. c. Maintains phlebotomy logbooks as required. d. Orders and maintains an appropriate level of supplies. Ensures that expired supplies are removed from the area. 9. Follows procedures for Standing orders including: a. Maintaining Standing order file for non-BWH patients in a neat and orderly manner for designated area of responsibility. b. Notifying physicians of standing orders due to expire (non-BWH patients). c. Ensuring that only active Standing orders are maintained in the file. 10. Works collaboratively as a senior member of the phlebotomy team: a. Follows all department policies and procedures and acts as a role model for other staff members. b. Demonstrates professional customer service skills. c. Assists in the identification and resolution of issues. d. Demonstrates ability to effectively communicate with all team members, team leaders, supervisors, managers and administrators. Adheres to the Code of Conduct Policy. 11. Assists the supervisor in tracking staff productivity for all shifts. 12. Responsible for pagers and other hospital hardware. a. Adheres to the pager and phone protocol and is responsible for the communication devices. b. Adheres to the Epic and Collection Manager protocol and is responsible for care of the scanners, batteries and printers. 13. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH hospital and laboratory policies and procedures. 14. Follows all Infection Control guidelines throughout the venipuncture and heelstick procedures. Ensures that staff is following established guidelines. 15. Required weekend and holiday rotation according to the needs of the department. 16. Performs all other duties as required. 1. High School diploma or equivalent. 2. National certification (ie, ASCP or ASPT) preferred. 3. Scores “effective” or above on most recent performance evaluation. No active corrective action on file. 4. At least three years of phlebotomy experience preferred. 5. Demonstrated ability to perform routine and STAT venipuncture on adults and babies, as well as difficult patients. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Requires knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients. 2. Ability to perform more difficult venipunctures. 3. Requires basic knowledge of the anatomy and physiology of veins and neonates’ heels. 4. Required ability to interpret electronic orders or lab requisition and select appropriate vacutainer tube(s) for collection. 5. Standing and walking for 90% of the time and some physical effort to transport supplies and specimens. 6. Must have basic computer knowledge of Windows, Outlook, Epic, Collection Manager and Sunquest. 7. Ability to work collaboratively as a senior member of the laboratory team and to assume oversight in the absence of supervisor. 8. Must demonstrate sound judgment. 9. Must have the ability to interact with physicians, nurses, and coordinators on nursing units. 10. Must have the ability to interact with patients and their families. WORKING CONDITIONS: 1. Extremely busy work environment. 2. Potential exposure to needle sticks and punctures from other sharps. 3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines. 4. Required weekend and holiday rotation according to the needs of the department. 5. Rotation in all labs required when needed.