Lead Registered Nurse (RN) - Med Surg
Children's Medical Center Plano
Plano, TX

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
To assist administrator/manager in operational direction (including both clerical and clinical functions) of a Children's Health Medical Group (CHMG) practice. Working in collaboration with the practice manager. Working in collaboration with the practice manager, the Team Leader develops strategies, sets objectives and allocates appropriate resources in providing the highest quality of care, a safe patient environment, efficient patient flows and excellent service to patients and their families.

Responsibilities:
* Assists in the operations of a practice; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence
* Works closely with CHMG operational leadership, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization
* Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyzes for opportunities; involve staff and providers in developing a plan for improvement when necessary
* Monitor and analyze all performance improvement and quality data; proactively address performance/quality issues including a thorough review with physician leaders for resolution
* Review, analyze and collaboratively resolve operational issues, including staff and patient family concerns under the direction of the practice manager as required
* Assists the practice manager in building and leading a productive staff
* Monitor supplies to help insure adequate inventory levels for daily practice operations and ensure financial stewardship of clinic resources
* May assist in completion of job functions when the practice experiences staff shortages
* Responsible for working with administration / manager in completion of office / departmental goals as determined by operational leadership

This is a full-time position working Monday through Friday from 8:00 a.m. to 4:30 p.m. 

You may be required to float occasionally to other Children's Health locations including Dallas, Plano and THD Clinics.(sStart time hours can be discussed during interviews)

WORK EXPERIENCE

* At least 1 year job related experience Req
* At least 3 years job related experience Pref

EDUCATION
* High school diploma or equivalent Req
* High school diploma or equivalent required; additional training beyond high school Pref

LICENSES AND CERTIFICATIONS
* NONE

JOB PROFILE
* Supervisor of a team; spends at least 50% of the time providing people leadership to a team
* Typical span of control: Administrative 12-15, Clinical 12-15, Support Services 15-17; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services;
* Plans and executes day to day operational needs
* Provides guidance, coaching, and feedback
* Provides input to employment decisions, and participates in performance reviews
* Works within established precedents and practices; receives guidance and oversight from a higher-level manager
* Monitors key day to day operational metrics
* Provides technical guidance to others on a frequent basis and rounds with employees in the team
* Demonstrates an understanding of Children's resource availability

MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement 

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.