Manager - Patient Care Tech
Children's Medical Center Plano
Plano, TX
5x8 hrs

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
This position is to provide financial oversight that includes evaluating and collaborating initiatives and opportunities to improve efficiency of operations by increasing revenue, developing patient flow systems to maximize patient access to healthcare and improving process as needed. Provide additional leadership within the organization while serving in a strategic liaison role with external departments.

Responsibilities:
* Maintain day-to-day operational and financial aspects to optimize reimbursement, efficiency and effective services. Oversee and direct the activities related to pre-admission, registration, consents, authorizations, financial counseling; Assist activities related to customer service and billing.
* Liaison as a patient access / financial counseling subject matter expert to identify issues and optimize resolution within revenue cycle. Develop and maintain an effective relationship with Revenue Cycle partners, physicians and internal customers (clinics and departments).
* Develop, implement and / or recommend process improvement changes in department policies and procedures as appropriate and ongoing participation in hospital performance improvement projects. Conduct internal and external rounding for optimal outcomes.
* Perform Quality control for data related to denials / reduction of reimbursement; Collaborate with departments with results to increase revenue and decrease denials. Obtain and establish estimates for point of service collections. Quality and assurance of captured data in patient accounts. Measure productivity to track and trend needs for improvement. Identify and implement adjustments to established processes to increase revenue.
* Provide additional leadership within patient access / financial counseling to assist with training and development of programs to protect the hospital's fiscal visability. Select, train, orient and develop staff / departments. Develop standards of performance. Evaluate employee and department performance. Make recommendations for personnel actions. Manage activities of staff to ensure high levels of customer satisfaction. Ensure quality information is documented and obtained as required by policy. Design and implement family education.
* Ensure compliance with federal and state regulations and guidelines, including federal and state funded government programs, activities related to HIPAA and EMTALA, Joint Commission, CMS and registration consents.
* Coordinate and negotiate with insurance companies, government agencies and other vendors to develop procedures to maximize reimbursements to Children's.
* Participate in the development of the annual operating budget; monitor expenditures and make adjustments as necessary.
* Attendance and participation to professional organization conferences and community outreach activities.

This is a full-time position working Monday through Friday from 8:00 a.m. to 4:30 p.m. 

You may be required to float occasionally to other Children's Health locations including Dallas, Plano and THD Clinics.(sStart time hours can be discussed during interviews)

 WORK EXPERIENCE

* At least 3 years related experience Req
* Healthcare / Hospital-based - Patient Access - Supervisory experience Req

EDUCATION
* Four-year Bachelor's degree or equivalent experience Finance or Healthcare Management Pref
* High school diploma or equivalent Req

LICENSES AND CERTIFICATIONS
* CHAM Pref

JOB PROFILE
* Typically manages professional staff and/or team leaders over multiple teams
* Typical span of control: Administrative 8-10, Clinical 10-13, Support Services 11-13; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services.
* Accountable for the performance and results of a team or multiple teams within own discipline
* Adapts unit plans and priorities to address resource and operational challenges
* Provides guidance, coaching, and feedback to team leaders on effective management techniques
* Makes employment decisions for the team, seeking direction from more senior leaders on more complex situations
* Decisions are guided by policies, procedures, and functional priorities; receives guidance from a higher-level manager on high-impact decisions
* Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
* Provides guidance to others as needed for non-routine and/or complex problems/situations
* Monitors and manages a budget for defined area of responsibility

MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

 Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement 

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.