Registered Nurse (RN) - Manager, Telehealth
ChenMed
Norfolk, VA

Salary will be competitive and based on equitable consideration of qualifications and experience.

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Nurse Manager, CareLine is responsible for managing and leading a team of remote Registered Nurses, overseeing the provision of telephonic and virtual patient care advice and ensuring optimal service quality and patient satisfaction. The incumbent in this role coordinates with the interdisciplinary care plan team, advocates for patients, ensures effective resource utilization and drives the continuous improvement of the organization's telehealth practices. The Nurse Manager, CareLine is a fully remote role which requires excellent virtual leadership abilities to ensure the delivery of VIP, patient-centric care.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Oversees the team of Registered Nurses, Telehealth, and PRN RNs, ensuring they provide comprehensive telephonic and virtual triage care, patient advocacy, health education, and resource management.
• Monitors and manages telehealth operations, ensuring adherence to established standards and protocols, and compliance with legal and regulatory requirements.
• Actively engage in direct patient care through telehealth consultations, dedicating up to 20% of work time to this function. This hands-on approach ensures a deep understanding of the patient experience and the workflow of the team
• Coordinates with primary caregivers and the interdisciplinary care plan team to promote collaborative, patient-centric care.
• Facilitates staff training and development, promotes teamwork, and manages performance to optimize service delivery and team productivity.
• Contributes to the continuous improvement of telehealth practices through the successful utilization of telemedicine and achievement of positive patient outcomes.
• Collaborates with on-call PCPs and other key stakeholders to ensure the delivery of appropriate care and to attain expected clinical outcomes.
• Utilizes resources effectively and efficiently to plan and provide services that are safe, patient-centric, and fiscally responsible.
• Reviews and analyzes patient data, health outcomes, and service utilization data to identify trends, evaluate program effectiveness, and guide decision-making.
• Manages scheduling flexibility based on the needs of the department, including coverage for PTO, LOA, and other unexpected absences.
• Undertakes additional duties as assigned and modified at the manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced-level business acuity
• Expert knowledge and understanding of general Registered Nurse job-related functions, practices, processes, procedures, techniques and methods
• In-depth understanding of telehealth functions, practices, processes, procedures, and techniques
• Excellent leadership, team building and performance management skills
• Superior written and verbal communication skills
• Exceptional clinical judgement, problem-solving skills and ability to prioritize under pressure
• Ability to provide excellent customer service, build trust and promote professional relationships
• High level of attention to detail with a commitment to accuracy and high-quality.
• Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally to attend meetings and trainings up to 20% of the time; flexible to work after-hours, evenings, weekends and/or holidays if/as needed
• Spoken and written fluency in English; bilingual (Spanish/Creole) a plus
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• Bachelor of Science in Nursing degree required
• State licensed with the Nurse Licensure Compact (NLC) required, may be expected to acquire additional state licenses
• A minimum of 5 years' acute clinical nursing work experience required; preferably with older adult or geriatric populations Highly preferred
• A minimum of 3 years’ direct managerial/supervisory experience responsible for overseeing a clinical team required
• A minimum of 1 year, 3 years preferred of telehealth or remote RN management

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply