Registered Nurse (RN) - Telehealth
Community Health Net
Erie, PA

On-Site RN Telehealth Facilitator (On-Site/In-Office)

Summary This is an in-office position, not a remote role. The RN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients. Essential Duties and Responsibilities * Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms. * Establish rapport with patients to create a comfortable and supportive telehealth environment. * Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment. * Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar. * Educate patients on how to access and use telehealth technology, addressing any concerns or questions. * Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly. * Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data. * Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers. * Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding. * Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan. * Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments. * Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations. * Generate reports on telehealth utilization and outcomes for analysis and improvement. * Perform other duties as assigned. Qualifications/Requirements * Valid and active Pennsylvania (PA) RN license. * Minimum of 3 years of clinical nursing experience. * Strong clinical assessment and patient interaction skills. * Excellent verbal and written communication skills. * Proficiency in using telehealth technology and video conferencing platforms. * Demonstrated empathy and compassion when working with patients. * Ability to work independently and as a part of a healthcare team. * Experience with EHR systems. * Familiarity with remote devices and telemedicine equipment.