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Salary will be competitive and based on equitable consideration of qualifications and experience. 
We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Care Promoter 1, Float is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter1, Float vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter1, Float supports our Physician-lead Care Teams that are focused on providing excellent and comprehensive primary care for a specific population of patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>Measures and records patient vital signs; records patient interview and medical history.</li><li>Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.</li><li>Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.</li><li>Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.</li><li>Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.</li><li>Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.</li><li>Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.</li><li>Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.</li><li>Performs other duties as assigned and modified at manager’s discretion.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Knowledge of medical products, terminology, services, standards, policies and procedures</li><li>Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families</li><li>Exceptional oral and written communication skills, time management skills and organizational skills</li><li>Ability to effectively collaborate and partner with team members, including physicians ,other clinicians, leaders, and staff</li><li>Mindset focused on resolving problems for patients and achieving team goals</li><li>Skilled in basic phone and computer operation</li><li>Must be detail-oriented to ensure accuracy of reports and data</li><li>Ability to maintain effective and organized systems to ensure timely patient flow</li><li>Ability to act calmly in busy or stressful situations</li><li>Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>Ability and willingness to travel to local centers as needed for coverage</li><li>Spoken and written fluency in English</li></ul><ul></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High school diploma or equivalent education (GED) required</li><li>Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required</li><li>A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience</li><li>Experience working with geriatric patients is a plus</li><li>EMR system experience preferred</li><li>Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment</li></ul>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.  ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply

Salary will be competitive and based on equitable consideration of qualifications and experience. 
We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Care Promoter 2 is a Certified Medical Assistant cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The overall duties and responsibilities of this role may vary slightly depending on the market and size, location and patient volume of the incumbents assigned center. In addition to administrative duties, he/she performs clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter 2 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>Measures and records patient vital signs; records patient interview and medical history.</li><li>Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.</li><li>Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.</li><li>Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.</li><li>Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.</li><li>Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.</li><li>Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.</li><li>Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.</li><li>Performs other duties as assigned and modified at manager’s discretion.</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>Intermediary knowledge of medical products, terminology, services, standards, policies and procedures</li><li>Intermediary knowledge and understanding of safety and sanitation protocols. Must be aware of personal and patient safety at all times</li><li>Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders</li><li>Ability to maintain effective and organized systems to ensure timely patient flow</li><li>Ability to act calmly in busy or stressful situations</li><li>Skilled in basic phone and business equipment operation</li><li>Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families</li><li>Exceptional oral and written communication skills, time management skills and organizational skills</li><li>Mindset focused on resolving problems for patients and achieving team goals</li><li>Must be detail-oriented to ensure accuracy of reports and data</li><li>Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed</li><li>Spoken and written fluency in English</li></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High school diploma or equivalent education (GED) required</li><li>Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required</li><li>A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience</li><li>Experience working with geriatric patients is a plus</li><li>EMR system experience preferred</li><li>Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment</li></ul>​​We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.  ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply

Salary will be competitive and based on equitable consideration of qualifications and experience. 
We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>.Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.</li><li>Facilitates communication, collaboration, and coordination of care. Coordinating appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.</li><li>Schedules patients utilizing coordinated provider list (CPL), makes all necessary arrangements related to the appointment, notify patients of appointment information: date, time, and location.</li><li>Uses web-based insurance platforms to generate referral authorizations.</li><li>Effectively communicates the physicians/clinicians needs or outstanding items to patients.</li><li>Follows all referrals through to completed appointment and obtains all documentation related to appointment, uploading into organization’s medical record system for physician review prior to PCP follow-up appointment. </li><li>Ensures any missed external appointments are rescheduled and communicated to the PCP.</li><li>Addresses referral-related phone calls from patients, providers, etc. Completes and addresses phone messages in a timely manner.</li><li>Provides extraordinary customer service to all internal and external customers.</li><li>Performs other related duties as assigned.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>An understanding of the company's patient population, including the complexities of Medicare programs</li><li>Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.</li><li>An understanding of the company's patient population, including the complexities of Medicare programs</li><li>Detail-oriented with the ability to multi-task.</li><li>Able to exercise proper phone etiquette.</li><li>Ability to navigate proficiently through computer software systems &amp; use technology.</li><li>Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.</li><li>Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>Spoken and written fluency in English; bilingual preferred.</li></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High School diploma or equivalent required</li><li>A minimum of 1 year of referral experience in a healthcare setting required.</li><li>Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.</li><li>Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred</li><li>Healthcare experience within the Medicare Advantage population preferred.</li><li>Medical Assistant certification preferred</li><li>CPR for Healthcare Providers is preferred</li></ul>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.  ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply

Salary will be competitive and based on equitable consideration of qualifications and experience. 
We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Care Coordinator is a highly visible customer service and patient-focused role. The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly. He/She operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>Definition of completion:<ul><li>Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>Orders have been approved (when needed).</li><li>Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients. </li><li>Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>Addresses referral based phone calls for Primary Care Physicians panel.</li><li>Completes and addresses phone messages within 24 hours of call.</li><li>Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist) </li><li>Retrieves consultation notes from the consult tracking tool.</li><li>Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>Performs other related duties as assigned.</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>Detail-oriented with the ability to multi-task. Must be open to cross-functionally training in referrals and back office duties</li><li>Able to exercise proper phone etiquette with the ability to navigate proficiently through computer software systems</li><li>Team-oriented with the ability to work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner</li><li>Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks</li><li>Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software</li><li>Ability and willingness to travel locally within the market up to 10% of the time</li><li>Spoken and written fluency in English; Bilingual a plus</li></ul>KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>An understanding of the company's patient population, including the complexities of Medicare programs</li><li>Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.</li><li>An understanding of the company's patient population, including the complexities of Medicare programs</li><li>Detail-oriented with the ability to multi-task.</li><li>Able to exercise proper phone etiquette.</li><li>Ability to navigate proficiently through computer software systems &amp; use technology.</li><li>Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.</li><li>Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>Spoken and written fluency in English; bilingual preferred.</li></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High School diploma or equivalent required</li><li>A minimum of 1 year of referral experience in a healthcare setting required.</li><li>Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.</li><li>Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred</li><li>Healthcare experience within the Medicare Advantage population preferred.</li><li>Medical Assistant certification preferred</li><li>CPR for Healthcare Providers is preferred</li></ul>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.  ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.Current Employee apply HERECurrent Contingent Worker please see job aid HERE to apply

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